My Credentials Are Showing as Invalid

I Am Using the Correct Email Address, but My Credentials Are Showing as Invalid

If you are certain you are using the correct email address but still receiving an “invalid credentials” message, the issue is usually related to an incorrect password or outdated login information stored on your device.

Things to Try First

1. Double-check for typing errors in your email address and password.
2. Make sure there are no extra spaces before or after your email.
3. Try manually typing your password instead of using autofill or saved passwords.

Reset Your Password

If you still cannot log in, we recommend resetting your password.

1. Go to the login page.
2. Click Forgot Password.
3. Enter the email address associated with your account.
4. Follow the password reset instructions sent to your email.

After resetting your password, try logging in again using the updated credentials.

Still Unable to Log In?

If the issue continues:

• Restart your device
• Try another browser or device
• Clear your browser cache if using a web browser
• Make sure you are logging into the correct Dark Horse Rowing platform or app

Still Need Help?

If you are still unable to access your account, please contact us at:

• support@darkhorserowing.com
• members@darkhorserowing.com
• ayen@darkhorserowing.com

Please include the email address associated with your account and, if possible, a screenshot of the error message so we can assist you more quickly.