The app is asking me to pay again, how should I proceed?

The App Is Asking Me to Pay Again. How Should I Proceed?

If the app is asking you to pay again, the most common reason is that you are logged into an email address that is not associated with your Dark Horse Rowing subscription.

Here’s What You Should Do:

1. Log out of your account.
2. Log back in using the email address connected to your active subscription.

If you are logged into the wrong account, you may notice locked content or subscription prompts asking you to pay again.

Still Not Working?

If you have already logged in with the correct email address and the app still does not recognize your subscription:

1. Log out again.
2. Restart your device.
3. Reopen the app or refresh your browser.
4. Log back in using your subscribed email address.

In most cases, this refreshes the app and restores access to your subscription.

Still Need Help?

If the issue continues, please contact us at support@darkhorserowing.com and our team will be happy to assist you.